Clothing items are non-refundable.  If you notice a mistake or missing item from your order - contact immediately.  

My BFF's Closet sells fashionable costume jewelry.  Items are checked for quality before shipping.  All sales are final.  In the event that an item is defective, please send an email to


When you purchase product we will always make every effort to match each selection to the exact specifications of your order. Because a majority of our hair is 100% virgin RSD (Remy Single Drawn) human hair most selections come from an individual donor (one head of hair). For this reason it's impossible to guarantee hair color or texture. Our 100% virgin hair comes in a natural Straight, Wavy or Curly pattern and the natural color will range between a natural 1b and 2. In some cases we may have lighter pieces which are available upon request but are not guaranteed. 

Please be forewarned, refunds will not be issued for dissatisfaction with texture, color, issues with natural tapering, split ends or concerns that are typical of a natural human hair product. At My Bff's Closet we maintain a very high level of quality assurance. All our hair is prepared and professionally packaged. Everything goes through a rigorous process to make sure you are receiving the best quality product possible. All hair orders are thoroughly inspected before shipping. It is our primary focus to make sure you are completely satisfied.